Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

NAustMal's avatar
NAustMal
New member | Level 2
6 months ago

I deleted my Dropbox folder and all files on my iMac are wiped

Hey everyone,   I'm having quite the conundrum. For a few months, my iMac has been having space issues lately. So I've been uploading large video files, syncing, etc, to my dropbox, I pay for the...
desktop
restore
NAustMal's avatar
NAustMal
New member | Level 2
6 months ago

Hi Hannah,

 

Thanks for responding. I think I must be confused with syncing versus a system back up feature. I definitely had syncing indefinitely paused, due to spacing issues and low function of my iMac when dropbox tried to sync. Are they the same or not? I'm moderately tech savvy, but this completely beffudles me. Additionally APPLE stated that due to my low space issue, it seems my iMAC wasn't functioning properly, which prevented the complete deletion of the items, months ago. Looking forward to any and all solutions. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi again NAustMal.

Syncing files and backing up files are indeed different things, but let's see if I can clarify the processes and let me know if you have any questions.

So, with syncing, you can add any file you want into your local Dropbox folder and the Dropbox desktop app will sync it to our servers.

This makes the files available for you in your account on Dropbox.com and any other devices you've linked to your account.

With the backup feature, you can choose to back system folders like your Desktop, Downloads and Documents folders up to your Dropbox account and access those files from your backups page here.

You can see more about how the feature works here.

I hope this clarifies things a bit.

PS. I also see that you have an update on your ticket, so make sure to reply back to the agent working on your case, and they'll help you resolve it the soonest possible.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!