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Forum Discussion
I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.
Hi Dropbox Support and Community,
I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included a CSV file listing the shared content, but when I check my Dropbox account, I no longer see any of the files or folders. The shared folder appears empty.
Unfortunately, I no longer have access to the original email account the folder was shared with, so I can’t request a fresh invite or get a new link. However, I’m still logged into the Dropbox account that received the shared content originally, and I do have the CSV file that lists all the file names and locations.
Is there any way for Dropbox support to help me recover access to those files or re-enable the shared links before the May 26 deadline?
These files contain photos I’d really like to keep, and I’m hoping there’s still a way to retrieve them.
Thank you in advance for any help or guidance.
14 Replies
Hi jay.
I have several shared folders. I might have shared parts of this folder. But I was the owner of the folder.
I was not a member of a team. I don't even know how to become a team member and haven't heard of it before this incident
I had the exact same thing happen to me!!!
i recieved the exact same email on the 22nd of may, 2025. i was abroad and only got to my email now. the deadline date was the 4th of june and all my files are gone!
i have no idea who sent me this email and how they deleted my files!
trying to find a way to talk to an actual person at dropbox but have no idea how to do that.
just searched the content of my email and reached this threadTo clarify my dates are in the future, so nothing has been deleted. Again I don't think this is a legit email but I will investigate further and yes it came from official Dropbox domain.
- Megan
Dropbox Community Moderator
Hey Brich, let's jump right into this!
Did the email come from an official Dropbox domain?
Have you also checked your deleted files page, and events page like Hannah suggested above?
Let me know more, and we'll take it from there!
Are sure this is legit? I just got a similar email and looks like a phishing scam.
- Jay
Unfortunately, since the email was sent to original email, it wouldn't be possible to recover these files on another account, as the current account might not have the permission to recover those files.
As you're not seeing any deleted files on the events page on your current Dropbox account, this would confirm that it isn't possible to restore the deleted files.
I can’t log into the original email only the one it was shared to and I can’t see anything there
