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Forum Discussion

Danil_Rudenko's avatar
Danil_Rudenko
Explorer | Level 3
2 years ago

I had an account that I didn’t use for a while, and I need help recovering it.

Hello everybody, I had an account that I didn’t use for a while (and I also hadn’t been checking the email inbox linked to it). Recently, I needed some data from this account, but I found that it...
account access
Delete
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Danil_Rudenko, in this case, I suggest looking into this with our support team directly (as we don’t have any account visibility here). 

 

Can you clarify something for me though? Are you currently able to access the email address that was linked to the Dropbox account in question?

Danil_Rudenko's avatar
Danil_Rudenko
Explorer | Level 3
2 years ago
 

Hi Nancy 

Yes, I do have access to this email inbox, but unfortunately, I can no longer log in to my Dropbox account with it. My only hope right now is a message that says I'll have the chance to register again with this email in about 20 days—so maybe I still have some window for recovery within those 20 days. The problem is, I’m not sure how to contact support. I was considering reaching out from another account, but that might not be the best idea.

 

Thank you for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries Danil_Rudenko!

     

    I just created a ticket on my end for you, so I'll see you there.

     

    Reply back to me as soon as possible, and we'll take it from there. 

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