Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Keith Jones's avatar
Keith Jones
New member | Level 2
2 years ago

I have lost visibility of a file on my iMac in drop box

I have been using dropbox for years and now one of my files has disappeared?  How do I get it back

 

desktop
restore

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Keith Jones, sorry to hear about your missing file.

     

    Can you clarify if the file is only missing from your iMac or if you can't find it on our website as well? 

     

    Do you see any signs of it in the deleted files page or the events page perhaps?

     

    If you're only not seeing it on your computer, have you ensured that the desktop app is 'up to date' in your menu bar and not still syncing?

     

    Let me know what you find and we'll take it from there. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!