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Imoral21's avatar
Imoral21
New member | Level 2
11 months ago

I have the Drop Basic but it asks for my password to continue to cancel.

I have the Drop Basic. Its asking me for my password to continue to cancel. I enter the password but not accepting it. Can I cancel another way.

Delete
Dropbox Basic

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Imoral21, I hope you're doing well!

     

    Just to make sure we're on the same page here: do you wish to entirely delete your account, or cancel your Dropbox plan? 

     

    I'm asking, because it sounds like you're not using a paid plan at the moment. Dropbox Basic is our free plan. 

     

    Let me know more, and we'll take it from there! 

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