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krazycarlos's avatar
krazycarlos
New member | Level 2
2 years ago

I may have created a new account with my Dropbox email address - how can I recover my files?

Instead of logging in i think i put sign up which i put my email and said this email is already been used so somehow it took me to my account, but everything was deleted.

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    krazycarlos wrote:
    Instead of logging in i think i put sign up which i put my email and said this email is allready been used so somehow it took me to my account, but everything was deleted.

    When did you last access the account? If the account has been idle for a year it would have been deleted due to inactivity, and you would now be signed into a new, empty account.

     

    Unfortunately, once an account has been deleted, neither the account nor the files it contained can be recovered.

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