I recently noticed that a bunch of my files were missing

Hi fkippy, thanks for bringing this to our attention.

Could you check this page to see if the deleted files are visible?

Could you clarify what you mean by having to 'enter'?

Any other info or screenshots would be helpful!

HI,

Dropbox erased all my files. they are all missing! i cannot contact them as they do not have humans working there. i pay for a subscription. i did not delete my files. i need them back.

can anyone help me?

thank you in advance

delia

Hi delia5gonzalez, let's jump into this! 

Keep in mind that Dropbox can't delete files on its own, unless something -such as another program- or someone triggers it.  

Can you please have a look at your events page and let me know what you find? there This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.

Also, what about your deleted files page?

Keep us posted!

i,

There is nothing on  my events page and nothing in the deleted files page. Honestly everything is gone from everywhere.

Wat can i do and why is it that I cannot speak to anyone at Dropbox about it. They will not even answer my questions via email.

Thank you,

Delia

Hi delia5gonzalez, sorry to jump in here, but I just wanted to mention that if you can't find any sign of your missing files in your events page, it's possible that they were never uploaded to Dropbox in the first place or that you're looking at another Dropbox account. 

Could this be the case here, Delia? 

Hi

No this isn't the case. I have been using Dropbox for years I know how to use it and I had many files loaded.

Hey delia5gonzalez, sorry to hear about your issue.

Have you reached out to our support team about this? You mentioned you're not getting a reply; can you give us the ticket number for the email you sent?