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graestar888's avatar
graestar888
Explorer | Level 4
11 months ago

I tried to use Dropbox Rewind for a folder, but it throws an internal error.

Hello community, Seems like I am not the only one. Accidentally deleted a large critical directory (19GB) on my local machine and managed to stop the sync completing fully. Tried on the web b...
Delete
Dropbox Rewind
restore
graestar888's avatar
graestar888
Explorer | Level 4
11 months ago

Hi, with patience and probably a bit of luck - it turns out the above resolved it.

I did not need to remove the desktop app.

All I needed to do, was keep trying the Rewind process until it worked and patiently wait (and hope) that the process wasn't hanging, it was indeed working - given the size of the directory.

If anyone encounters this, the above works - worth trying the Rewind process at least a few times if the first several attempts kick you out for any unspecified reason. 

If you were like me, and the directory contained many important files to you, it is a bit of a stressful time. I never heard back from Dropbox, which is disappointing.

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