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markmarenghi's avatar
markmarenghi
New member | Level 2
2 years ago

I uninstalled the app, and my files are gone. Help me!

I had an issue with laptop syncing so I contacted support. They had me uni-install DropBox and reinstall. Along the way I forgot my password so I reset it. Upon reloading DropBox none of my files for folders are showing up. I can still see everything on the app on my phone because I have not logged out of my old credentials so i know everything is still there. Please help!!

Delete
desktop
restore

2 Replies

  • markmarenghi's avatar
    markmarenghi
    New member | Level 2
    2 years ago

    My bad, I was logging into an old DropBox account. I changed my sign in and everything is now syncing. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi markmarenghi, welcome to our Community! 

     

    Glad to see everything is back on track for you! If you need anything else, you know where to find us. Cheers! 

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