Needing help understanding what (Ignored Item Conflict) means. When resyncing DB has created duplicate folders on my HD with (Ignored Item Conflict) after some the folder names. This is creating a huge problem as I'm trying to remove folders fom my HD to FREE UP space and have certain folders offline on DP...not on my HD. Now DB has actually duplicated the files and I have even less HD storgae available.Some of these "duplicate" (Ignored Item Conflict) folders have older dates than the originals and some of them have newer dates. So I can't easily tell what to keep and what to delete. DP Support has not been any help in helping me understand this mess I now have on my HD. I'm looking for a "dumbed" down explanation that won't send me in the circles that DP Support has me going in 🙂Thanks!

In the same boat. looking for an alternative to dropbox. What a mess. I use dropbox to save time not to use more time. These conflict messages have appeared with folders I haven't touched in some time. Frustrating to say the least.

I am gonna say what everyone else is thinking.....that is a poor solution support offered. I have 1000's of folders, do you think I really have time to rename the folders and analyze the contents.

Hi macbero - happy Monday! I'm not really sure what's going on here, but I'll be glad to have a look for you. Can you send me a screenshot of how this looks like on your end so I can have a visual too? While at it, can you also send me the exact status of the desktop app as shown within your computer's system tray/menu bar? Is it 'up to date' or still syncing? Last but not least, what does your events page report in regards to the mentioned conflicts? Let me know what you find and we'll take it from there.

Hi Walter!Thanks so much for your reply and for your help in getting this all resolved.I've attached screen captures of the DP with the original and Ignored Item Conflict folders highlighted. I have searched here on DP for the exact term "Ignored Item Conflict" and come up empty. So that's why I've reach out here to the community :-)On my System/Tray Menu Bar I've been leary to ENABLE SMART SYNC for fear of the additional damage I may do to my file and folders. There was a time when you could SYNC individual folders on DP but now when I go to do this DP says that any files NOT selected in the sync window will NOT show up any longer on my new imac HD. Yikes! I definitely do not want my non-shared HD DP files disappearing or being deleted from my HD when I do a sync/update. Obvioulsy I'm very confused. DP Support has been trying to help me with my SYNC questions but I'm only more confused by their replies.Lastly... I have looked at the EVENTS page but I share a very large folder with an associate and there are soooo many events since we are both uploading numerous files daily. Is there a way to do a CONFLICT SEARCH on the EVENTS page?Looking forward to your reply :-)

Thanks for the additional details here macbero! Could these be symlinks to actual files/folders? I'm not sure if this is the case here, but I will like you to try something for me to see if we can find the culprit. Here are the steps I'll need you to take: Open your Terminal app located at /Applications/Utilities/Terminal. Copy and paste the command line below and press Enter on your keyboard. find ~/Dropbox -type l -exec ls -lah {} \; This should give you a list of symlinks in your Dropbox folder and where they point to. if I'm correct in my assumption. The list the command provides shows you the full file path to every symlink in your account. If that's the case indeed, I'd recommend that you remove these symlinks from your Dropbox account by following the file paths that are provided when you run the command, and remove the files in your Dropbox folder by dragging them elsewhere on your computer (if you don't want them deleted). After you've removed all of the symlinks you can identify from the Terminal command, please quit Terminal, open it again, and run the command again to ensure that no symlinks remain in your Dropbox folder. Keep me posted on your findings!

Ignored Item Conflict | The Dropbox Community

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Fai
New member | Level 2
6 years ago
3x30GB folders 'ignored item conflict' folders appeared this morning. Tempted to just renamed them and move them off the HD but keep them on DP under the new names.
Walter
Dropbox Community Moderator
6 years ago
Hi all; I hope this finds you well!

I'm sorry for the delay in responding to you; I just wanted to give you some additional context on this as I checked back internally with the team.

This is what I found:

Ignored item conflicts are most likely generated when you add a folder to the web with the same pathway as something that is locally ignored. When a file/folder with the same name is synced down to a computer at the same pathway as an ignored file/folder with the same name, the ignore conflict is generated.

As you probably know, the Ignored Item Conflicts you are seeing are files created from files becoming conflicted preventing users from any form of data loss. Essentially they are a fail-safe like the majority of our conflicted files.

For the ignored item conflicts, check the files/folders and see if they are empty. If they are, delete them. If there is data inside any of the files, rename them or compare them with the originals to see which file has the most up to date work. Then just delete the extra files that aren't needed.

I hope this information helps!
jar-_-
New member | Level 2
6 years ago
I am gonna say what everyone else is thinking.....that is a poor solution support offered.

I have 1000's of folders, do you think I really have time to rename the folders and analyze the contents.
Kengra
New member | Level 2
6 years ago
I've got the same issue hopefully it gets resolved soon
ESA NZ
New member | Level 2
6 years ago
I have the same issue on one of the computers syncing to my account for the first time ever.
Deborah M.13
New member | Level 2
6 years ago
Ditto - lots of folders and the explanation offered does not add up - no one else is working on these folders and as noted above this has occurred with folders I haven't touched in some time.
plumbdogmillionaire
New member | Level 2
6 years ago
Hey guys,

I had this issue too where I had folders saying item conflict and think I've just resolved it.
Turns out I essentially had at some point copied folders so there was more than one of the exact same thing in my Dropbox which it didn't seem to like.
I got rid of the copies and now it looks like everything is syncing online nicely.
Hope this helps.

Camilla

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Ignored Item Conflict

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