Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

access777's avatar
access777
New member | Level 1
10 months ago

I'm missing an important document, and have no idea what I can do to retrieve it.

I have been a Dropbox  user since 2011. I'm a professor and have always assumed my files were safe. Last week, one disappeared - and it is a whole academic publication. That is my original intellectu...
Delete
restore
access777's avatar
access777
New member | Level 1
10 months ago

Can you contact me on my email.?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey access777 - can you try clearing your browser's cache or try another browser and let us know if you're still unable to enter your ticket ID? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!