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Issue with old device inadvertently deleting files
My old computer (no longer in my possession), which had my Dropbox still turned on and synchronized got all its content deleted without login out of Dropbox - a few minutes later my new computer got wiped out of all its files. I thought I could find them under the deleted files but…nothing ? How is that possible when we are supposed to have 30 days of backup ?
4 Replies
- Mark
Super User II
As long as the person on the first device didnt select to permanently delete them you should be able to restore via the website.
Have a look at www.dropbox.com/events for other restore options. Note they may not appear straight away until the site populates
I have no idea what happened on the initial device but surely the files would anyway appear as available to restore? Nothing is showing in events but this event only took place about 3 hours ago
Is possible that the files do not appear within 3 hours in deleted file to be available to restore ?
- Nancy
Dropbox Community Moderator
Hi from me as well, Thomas443. If the files got permanently deleted instead, and not just deleted (in which case, you’d also be able to restore them via the Deleted files page), then they wouldn’t show on the website I’m afraid.
If you still can’t see anything on your end, can you check your Security page to make sure no one else is logged in to your Dropbox account as we speak?
