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Wim6's avatar
Wim6
New member | Level 2
9 months ago

Lost a lot of documents after my gmail account was deleted

Hi,

 

i lost a lot of documents after my gmail account was deleted.

 

How can i get them back? I have a paid account via another email adress.

5 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi there Wim6 - sorry to hear about your missing files.

     

    If you made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know what you find?

     

    All uploads, edits, and deletions are normally logged there, so it should give you a hint. 

     

    If the files were shared ones, you can also take a look at your sharing tab.

     

    In any case, please keep us posted! 

  • Wim61's avatar
    Wim61
    New member | Level 2
    9 months ago

    Hi Walter

    thx for your response.

    No, i cant find the files in the events page, nor in the deleted files.

    I have a new license via my old domain, but after logging in, there is no file to be found.

    Really don't know what i "ve done wrong...

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago

    Wim61 wrote:

    I have a new license via my old domain, but after logging in, there is no file to be found.


    Are you signing in using the old Gmail address? If you're signing in with a different email address then you're not going to see the files from the Gmail account.

  • Wim61's avatar
    Wim61
    New member | Level 2
    9 months ago

    Hi , i am using my old gmail address indeed.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago

    Wim61 wrote:

    i am using my old gmail address indeed.


    When was the last time you accessed that Dropbox account and saw your files there?

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