We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Erum Yasir's avatar
Erum Yasir
New member | Level 2
2 years ago

Lost account lost memories 6 years ago accidentally, how can I recover?

Hello! I accidentally lost my mobile 6 years ago and couldn't follow Dropbox account. But there were so many memories I really miss them. I missed them as I kept it on dropbox. Can someone help me to recover my data. I resigned from same email and its like new account. No previous connection 😭.
Plz help me to get my data.

restore

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Erum Yasir wrote:
    I accidentally lost my mobile 6 years ago and couldn't follow Dropbox account ... I resigned from same email and its like new account.

    How long had it been since you last accessed the account? If it's been more than a year, your account would have been deleted due to inactivity. Unfortunately, once an account has been deleted, it's not possible to recover the account or the files that were in it.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!