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Skyterra's avatar
Skyterra
New member | Level 2
2 years ago

Lost files - where can I find them?

My files just disappear, i was working in a document, and all the other files of my dropbox start to disappear, i can't find it in any place, i look on delete items and is empty. were can i find it?

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there Skyterra, sorry to hear about your missing files.

     

    Can you take a look at your events page and let me know what you find?

     

    Uploads, edits, and deletions are normally logged there so it should be a good starting point. 

     

    Keep me posted!

  • Skyterra's avatar
    Skyterra
    New member | Level 2
    2 years ago

    appears like dropbox delte or move the files.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Dropbox isn't really capable of deleting or moving files on its own Skyterra 

     

    Did you re-organize your folder structure recently perhaps?

     

    Also, are you able to restore the files from the events page? 

  • Skyterra's avatar
    Skyterra
    New member | Level 2
    2 years ago

    we don reorganice nothing, the only files that appears are the files that i were using at the moment that the other files start disappearing

  • Skyterra's avatar
    Skyterra
    New member | Level 2
    2 years ago

    how i can recover the share files, that are the data that disappear, the information in blue i cant see

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Were you the owner of those shared files Skyterra ?

     

    Also, are you referring to individual files or folders perhaps? 

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