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Lost my account and files
I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account with welcome message and product tour. All my information details, profile photo are gone and plans was back into 2gb storage and all my stored files was gone. Empty account! I didn't receive any email notification from Dropbox prior this incident.
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- Mark
Super User II
How long ago did you last use the account?
Can't remember exactly but I think around September of this year, I made a quick visit. Please help me. I kept all my files here. Files that I've been treasuring since 2008...
- Mark
If it was under a year they should be on the account still - what is www.dropbox.com/events showing?
If that is BLANK then one of two things has happened..... its either a brand new account and you accidentally created one instead of using a one you had OR it was over 12 months since you logged in and so your account has been wiped for inactivity.
It says "You added the app Dropbox" and then the date and time yesterday "22/11/2024 4:30pm".
How come my account was wiped for inactivity without sending me any email notification? The most recent email I received was from yesterday saying "You've successfully reset your password" and "We noticed a new sign in to your account".Upon checking my browser's history, my last log in was in October 17, 2024. So I wonder why Dropbox deleted my account???
Hi! Yes I'm 100% sure because I created that specific email designated only for file keeping.
- Mark
It says "You added the app Dropbox" and then the date and time yesterday "22/11/2024 4:30pm".
If thats what it shows its almost certainly a new account and so possibly different to previous ones you had - have you checked to make sure you are logging on with EXACTLY the same info? Especially if a gmail user. Thats because mark.mc and markmc (before the @) on gmail are one account... here they would be two Same with googlemail.com and gmail.com - ONE account at GMail, but, 2 here.
I use only one email for my Dropbox account. It’s set to auto-login on both the app and my browser, so I was surprised when I had to log in manually last time. As far as I remember, I usually use "Sign in with Google" for quicker access every time I log in.
I use only one email for my Dropbox account. It’s set to auto-login on both the app and my browser, so I was surprised when I had to log in manually last time. As far as I remember, I usually use "Sign in with Google" for quicker access every time I log in.
As I've mentioned from my previous message, when I tried to log in, I was prompted to sign up, but instead, I click "forgot password" thinking that I might enter the wrong pw. After resetting my pw, I received an email confirming that I have successfully reset my password. And so when I saw my account, it was empty. My profile photo in upper right is gone and it became my initials and a welcome message.
