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Forum Discussion

bambooisbamboo's avatar
bambooisbamboo
Explorer | Level 3
3 years ago

Many folders are disappeared both side

It’s was working fine until 30th June. Today I open Dropbox my shared folders are gone. Can find the photos from them in the “photos”, but pdf and other version files are gone. The only folder left i...
restore
bambooisbamboo's avatar
bambooisbamboo
Explorer | Level 3
3 years ago
And those files and photos which added in the lost folders can not recover coz It just shows in which day you added xxxto xxxx folder, don't have ways to click them. Shame I cent send screenshot here.. And a weird list says “2nd July I removed assess to S….”. not sure what’s the rest after “s”. And I didn’t touch Dropbox that day. I wonder if I purchase upgrade version I can rewind the date back to 1st July?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like access to a shared folder was removed, meaning that you or another user removed you from a shared folder.

 

This means you won't have any version history, or be able to recover the files in the shared folder. You'd need to contact the owner of the shared folder to re-invite you back.

  • bambooisbamboo's avatar
    bambooisbamboo
    Explorer | Level 3
    3 years ago
    I Have asked all the owner who can assess the folder(only 3) None of them touched it in 2nd July. We believe there must be a mistake happens in Dropbox.
  • bambooisbamboo's avatar
    bambooisbamboo
    Explorer | Level 3
    3 years ago
    Will the rewind function make the folder go back to before 2nd July? The “mystery”person who removed things?
  • bambooisbamboo's avatar
    bambooisbamboo
    Explorer | Level 3
    3 years ago
    Sorry I need to make it clear: I am the owner and admin and I'm the only one who left in this folder, I didn't need to ask anyone invite me back, the folder is gone. , I didn't do anything to remove any shares and touch any folder even the “events” list said so. I need the disappeared folders back. I didn't remove anyone. No one has touched the Dropbox when all the folders went missing
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      The Rewind feature wouldn't re-add you back to the folder you were removed from, for security purposes.

       

      Is the folder visible on this page?

      • bambooisbamboo's avatar
        bambooisbamboo
        Explorer | Level 3
        3 years ago
        I can see the main folder name: bambooisbamboo, The folders went missing is the folders inside bambooisbamboo. I have not been removed from any folder. The folders went missing and NO ONE touched it no one removed me I didn’t remove anyone from any folder! It’s the folder went missing by itself. I think it’s hacked at 2nd July AUS time(1st July US time)

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