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Forum Discussion

bambooisbamboo's avatar
bambooisbamboo
Explorer | Level 3
3 years ago

Many folders are disappeared both side

It’s was working fine until 30th June. Today I open Dropbox my shared folders are gone. Can find the photos from them in the “photos”, but pdf and other version files are gone. The only folder left i...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like access to a shared folder was removed, meaning that you or another user removed you from a shared folder.

 

This means you won't have any version history, or be able to recover the files in the shared folder. You'd need to contact the owner of the shared folder to re-invite you back.

bambooisbamboo's avatar
bambooisbamboo
Explorer | Level 3
3 years ago
Sorry I need to make it clear: I am the owner and admin and I'm the only one who left in this folder, I didn't need to ask anyone invite me back, the folder is gone. , I didn't do anything to remove any shares and touch any folder even the “events” list said so. I need the disappeared folders back. I didn't remove anyone. No one has touched the Dropbox when all the folders went missing
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The Rewind feature wouldn't re-add you back to the folder you were removed from, for security purposes.

     

    Is the folder visible on this page?

    • bambooisbamboo's avatar
      bambooisbamboo
      Explorer | Level 3
      3 years ago
      I can see the main folder name: bambooisbamboo, The folders went missing is the folders inside bambooisbamboo. I have not been removed from any folder. The folders went missing and NO ONE touched it no one removed me I didn’t remove anyone from any folder! It’s the folder went missing by itself. I think it’s hacked at 2nd July AUS time(1st July US time)
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        If there aren't any files to recover from the deleted files page, then that means there's nothing on our end to recover as well, so upgrading in order to use the Rewind feature wouldn't work either.

         

        Regarding access to your account, you can check for any unknown devices or browser sessions from this page.

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