Missing a folder - support tells me that the owner deleted it but I am the owner

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steved6 wrote:

I have been working on a file ... and all of a sudden I cannot locate the file. ... I have tried everything from finding deleted files searching entire site for days.

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What does the Events page show for the file?

It doesn't show the file. Support says they can see it but I cannot. Maybe I'm using the wrong terminology. I created a master folder to store all my files. 

Hey steved6 - since you've contacted our support team about this, could you share your ticket ID so that we can look it up in our system? 

Also, did you take a look at your sharing tab as well, apart from the events page? 

Hi Walter,

Yes I did try the shared tab as well. Support implied that there is the file but they are not authorized to share certain info that's not the owner even though I am.

Ticket #24261937

Hey steved6, I took a look at your ticket and it seems that you're currently in communication with our experts.

 Please refer back to the ticket for an update and if you have other questions, you can still ask our colleague who will be able to assist you further.

Thanks Hannah, but no one has reached out to me for days and when they do its the same cut and paste answer. 

Hey Steve,

The last update on your ticket was on Monday.

I'm afraid that there's nothing more we can do here on the Community about this, since you were already in contact with our specialists.

If you have any other Dropbox questions, feel free to reach out to us again.