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Missing Account and documents! HELP!
Hi All!
Desperately need HELP!
I had a dropbox account, and my employer synced it with the company account. I was laid off, and they disconnected the connection and my entire account is gone along with all the missing documents. HELP! How do I get it back?
Tina
1 Reply
- Rich
Super User II
mstinahwa wrote:
I had a dropbox account, and my employer synced it with the company account. I was laid off, and they disconnected the connection and my entire account is gone along with all the missing documents.
It sounds like you were a member of their Business team account. When you join a team account, you merge your account into theirs, effectively making them the owner of your account. When they remove you from the team, your account is deleted.
You need to contact your employer and ask them to restore your account, and then convert it to an individual account. Act quickly, because they only have seven days from the time it was deleted to be able to restore it, and only the team admin for the company can restore it. Dropbox Support can't do it.
