We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago
Solved

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox

restore
  • Jay's avatar
    Jay
    3 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

17 Replies

Replies have been turned off for this discussion
Show More
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ljsellers, to find out if you have another Dropbox account, I would suggest looking through your email accounts for emails from Dropbox.

     

    This should give you a hint as to whether you've used another email address to sign up for Dropbox.

  • jgtx's avatar
    jgtx
    New member | Level 2
    3 years ago

    I had another email account but the files are missing in that one also.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to see you're missing your files, jgtx.

     

    Have you looked into your deleted files page and your events page, to see if you can find out anything about them?

  • rachel-guz's avatar
    rachel-guz
    New member | Level 2
    3 years ago

    Hello, I am missing all folder and files. I pay for Dropbox Plus through my Google Apps and I am using the correct email address associated with the payment. Can someone please assist?

  • jackiebagnall's avatar
    jackiebagnall
    New member | Level 2
    12 months ago

    Hi Jay

    Is there someone I can talk to about the exact same issue please?

    Looking at 'events' page,  all my files were deleted on a date that I did not access Dropbox or delete the files.  Suggesting my account was hacked. 

     

    Warmest

    Jackie 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi jackiebagnall, regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. 
     

    You can also check for unusual logins on your account from this page.

     

    Are you experiencing issues when attempting to restore your files from the events page?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!