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H Wilson's avatar
H Wilson
New member | Level 2
7 days ago

Missing files from folders that show up as empty

I have a lot of folders that are showing empty but haven't deleted any.. why might this be?

6 Replies

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey H Wilson, I just sent you an email! 📩

      Reply back to me, and we'll take it from there. Thanks! 

  • H Wilson's avatar
    H Wilson
    New member | Level 2

    yes, that page is full up with all the recent activity , but the missing data is older, and there are heaps of folder (named) that are empty, its weird and worrying...

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      I see, thanks for the update on this H Wilson 

      If you need further assistance, we can reach out via email to have a further look internally as well. Just let us know and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey H Wilson - sorry to hear about your missing files.

    Can you have a look at your events page and see if you can find and restore them from there?

    This is the place where all uploads, edits, and deletions are normally logged so it should help.

    Let me know of any updates! 

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