We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

nrain's avatar
nrain
New member | Level 2
2 years ago

Missing Files

I just created my account yesterday. Since then, I've uploaded a large number of files. Today, I logged on to add more, and none of them are there. There's no files at all. Nothing in deleted. I'm so confused. And I had deleted the files from the original source yesterday after I confirmed they had loaded. I'm so frustrated and upset. Is there anyway to recover these?

restore

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there nrain - sorry to hear about your missing files.

     

    Can you please have a  look at your events page and let me know what you find?

     

    This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. 

     

    Keep me posted! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!