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MyWeddingPhotosWereDeleted's avatar
MyWeddingPhotosWereDeleted
New member | Level 2
2 years ago

My account and wedding photos were deleted, how can I recover them?

Hello, I had an account that was deleted containing my wedding photos. I emailed support@dropbox.zendesk.com and got a response stating that because I did not reply to the email from the sales repre...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
MyWeddingPhotosWereDeleted wrote:
I had an account that was deleted containing my wedding photos. ... Is there help available to help me recover my deleted account files?

Was the account actually deleted? You're not able to sign in to it anymore?

 

When an account is deleted, it's not possible to recover the account or the files that it contained. This could happen if you haven't accessed the account in the last year. Dropbox sends multiple emails warning of this prior to deleting the account.

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