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Toldenburg's avatar
Toldenburg
New member | Level 2
8 months ago

My credit card failed, and I lost all of my files.

2 days ago I received notice my credit card failed for renewal and was told to update it soon. . I was not in a place to get wifi, so now 2 days later I renewed and all my files are gone! And, by the way, there was nothing wrong with the credit card on file, so not sure why it did not renew...How do I get my files back?

Delete
restore

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 months ago

    Dropbox does not delete files upon upgrades failing. In fact all it does is stop syncing occurring. 

     

    So, something else has happened here. 

     

    You can go to www.dropbox.com/events and look to see where the files etc. are?

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