Forum Discussion

Ace5559's avatar
Ace5559
Explorer | Level 3
4 years ago
Solved

My dropbox account is full, but it is not allowing me to delete files

I have dropbox open on my iMac. My account is full and not syncing. I want to delete files, but I am not seeing the option to delete or send to trash when I right click on the file. It also appears that most of my file folders are empty and others are greyed out.

How do I free up space, so I stop getting emails from Dropbox without paying for additional storage?

Thanks

Delete
restore
Space and storage
Storage space
sync
  • Nancy's avatar
    Nancy
    4 years ago

    Thanks for posting your question on the forum, Ace5559.

     

    As a first step, I’d like you to click here and let me know if you can delete any of your files via your web account instead. 

     

    Do your folders still appear to be empty there, as well?

     

    Keep me posted for any updates!

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for posting your question on the forum, Ace5559.

     

    As a first step, I’d like you to click here and let me know if you can delete any of your files via your web account instead. 

     

    Do your folders still appear to be empty there, as well?

     

    Keep me posted for any updates!

  • Ace5559's avatar
    Ace5559
    Explorer | Level 3
    4 years ago
    Thank you,
    That worked. I was able to delete enough files to free up some space.
    I really appreciate it!
    Derek

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