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Sonika's avatar
Sonika
New member | Level 2
11 days ago

My Dropbox account is out of space. Should I permanently delete some shared folders?

Good day

My client shared some of his folders with me, but now I can't access anymore (new year's folders) due to my Dropbox out of storage.  I have deleted some of the folders from my Dropbox but still can't access the new folders. It is a problem - I am only viewing the folders - doesn't upload anything. Is there a way to permanently delete the old folders in/on my Dropbox without deleting it on his side?

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Happy to hear that, Sonika!

    We're here if you ever need anything else!

  • Sonika's avatar
    Sonika
    New member | Level 2
    3 days ago

    Thank you Megan - I followed the suggestions and have it sorted for now.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hey Sonika!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hi Sonika, and thanks for posting this on our forum. 

    If you’ve already deleted the old folders from your Dropbox account, then they should no longer be taking up space from it (so, you don’t need to permanently delete them as well). 

    Do you have any other files/folders at your All files page here that you don’t need? If yes, you can go ahead and delete those, too. 

    Otherwise, the owner of these folders can send you a shared link with view-only permissions instead; this way, you can access the folders without saving them to your Dropbox account and using up its space.

    Let me know, if that helps.

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