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minxu's avatar
minxu
Explorer | Level 3
2 years ago

My files are gone

I was on a subscribed plan. I didn't continue the plan. I understand my files won't be synced in Dropbox as they are over the storage limit, but now most of my files are gone from computer too.

Restore
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey minxu, sorry to hear about your missing files.

     

    Do you see any signs of them in your events page? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint or two.

     

    Let us know what you find!

    • minxu's avatar
      minxu
      Explorer | Level 3
      2 years ago

      Hi Walter, I checked events, they are deleted but I didn't delete them. How do I get them back to offline? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi minxu, restoring the files is going to be a bit of a tricky situation since the account downgraded.

         

        Do you have enough space on your account's plan page, in order to restore them? 

         

        Also, when you say get them back to offline, you mean syncing them to your device as online-only, right? Feel free to clarify. 

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