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Forum Discussion
my files disappeared.
I installed the dropbox on my MAC and it automatically uploaded some files.
However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey again, Mary.
So just to confirm, is the email address that you see in your account settings here the same one as the one you've always been using for your Dropbox?
If that's the case and all you see in this account is empty folders, can we send you an email, so we can take a deeper look?
Hi Hannah,
Yes, that is the email. I have tried to "verify" it but i never get the email to do that. I have used that one forever.
Just to add to that. It's not just me who is seeing empty folders. Others that I work with can't see anything either.
- Hannah
Okay, Mary, no worries, I just sent you an email, so we can take a look into your account, to see what we can find.
Make sure to get back to me when you have a chance!
HI Hannah,
We have found the files! One of the people in our group's husband reset her old computer to factory settings. She did have Dropox and her files on her new computer however, but we are wondering if this might have been an issue. Anyway, they have popped up in her deleted files list and we are in the process of restoring all of them. I hope this works. Thank you so much for your help and I will get back to you if the final result is not as expected!
