We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

AJ H's avatar
AJ H
New member | Level 1
8 months ago

My folders were moved to another location on Dropbox, but there's no relevant record.

Hello, 

So I have a odd one I came in to work this morning and went to look for a sub folder and it was not there, after a moment I noticed that the hole folder was empty all my Folders in it where gone, when I stated poking around I found them all in another folder. But when I look at the logs I can not find any record of the move. Has this happened to any one else or know what may have happened.

Web

2 Replies

  • AJ H's avatar
    AJ H
    New member | Level 1
    8 months ago

    I forgot to mention it was over 6000 folder that moved with no record on any I have looked at

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey AJ H, welcome to our forum. 

    When saying there’s no record of the folders being moved, did you check your Events page and there were no deletion/addition events related to your folders/files?

    Let me know what you find.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions