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TunaPotato's avatar
TunaPotato
New member | Level 2
2 years ago

My recovered files are opening with an error

Hello!

 

I accidentelly deleted the laptop file in dropbox, which held all my files from documents, downloads etc...

Luckily, I saw that it appeared in my deleted files. However, when I clicked recover it said recovery successful but only a portion of the files have reappeared, and many of these cannot be opened without error. What can I do in this situation?

 

These files are critical to my work and I need to recover them, any advice on how I can recover them would be very welcome.

 

Thanks very much for your help

restore

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi TunaPotato, thanks for bringing this to our attention.

     

    Are you getting this error when viewing the files on the site, or on the local machine when attempting to open them?

     

    This will help me to assist further!

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