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Forum Discussion
Not possible to free up hard drive space from past corporate account
I belonged to a corporate account a while ago. Not anymore.
I can see those files from the account, just names, but I can not see into the files. Not a problem, not interested.
But those fil...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Harliu, got it, so you wish to release the hard drive space.
How are you calculating the space in the first space, and what's the OS you're using on your end?
Hello!
Quick Access Toolbar has a directory: Dropbox (corporation name), right click opens a menu, Attributes will show the space used. Checked, if everything is correct: same procedure with private Dropbox catalogue in the same menu will show the space it is using and what the Dropbox itself is showing.
Also I could access using File Management program.
W 10 Pro.
Best Regards,
Harli
- Hannah
Hey Harliu, is your Dropbox application still linked to that corporate account?
Or do you simply see a folder "Dropbox (company name)" on your hard drive?
If you can send us a screenshot of how the folder appears, that would also be really helpful.
Thanks!
I do not want to share the screen publicly. I do not mind to send the screenshot.
Harli
- Nancy
No worries, Harliu. One way is to upload your screenshot on the forum and hide any personal info that may be showing (you can click on the small camera icon above your message box to do this).
Otherwise, I'd like you to go to your Dropbox app's preferences > Account tab, and let me know if only your personal account is syncing at the moment.
From what you've described, I understand that the Business account was syncing previously on your computer, but not anymore. I'd like us to double check this though, before taking further actions.
- Megan
Hey Harliu, it might sound trivial, but are you certain that it's the old Dropbox content taking up the hard drive space?
If you right click on the old Dropbox folder, and check its properties, what do you see in regards to space?
Yes, I can see that the corporate Dropbox space is smaller (deleting also it from the Trashbox). But the total disk space has not changed (tested with the next 3GB). It still seems like I just delete it from the Dropbox and it still keeps the files somewhere on my disk, but now I do not even have the seeing access to them.
In conclusion regarding the thread there seems not to be an answer which is readily available. Seems like I will delete them whatever happens.
Thank yoy for your time, Megan, Hannah, Jay, Nancy!
Harli
