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Harliu's avatar
Harliu
Explorer | Level 3
2 years ago

Not possible to free up hard drive space from past corporate account

I belonged to a corporate account a while ago. Not anymore. 

I can see those files from the account, just names, but I can not see into the files. Not  a problem, not interested. 

But those files take still a lot of space on the hard drive. When I delete the file names I can see, I will not see them anymore, but the space is not released. And they are not in deleted files (empty). The names are gone, but the space is not.  

I still want to delete those files (I have not touched the larger part of those corporate files yet). How can I delete them so I could also free up the space what is used by them. 

 

Thank you!!

Delete
dropbox business
Organize
Storage space

14 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Harliu, thanks for the screenshots and the additional info.

     

    Can you follow Nancy's steps and go to the "account" tab in your Dropbox preferences?

     

    Do you only see your personal account linked there or the Business one as well?

  • Harliu's avatar
    Harliu
    Explorer | Level 3
    2 years ago

    >> Otherwise, I'd like you to go to your Dropbox app's preferences > Account tab, and let me know if only your personal account is syncing at the moment. 

     

    There is only one syncing user - from the private account. There is nowhere the past business account available and not seen. Just the catalogs I can see through the Quick Access Toolbar.

     

    May be it could be related to the second e-mail address I did use for corporate account. I tried to log in to the dropbox app using that another mail but it seems it was not connected through that. Or may be the e-mail address I use currently for private account was also used for the corporate account. I do not know how to check that. 

     

    Free space is down to 13032 MB. 

    Regards,

    Harli

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Harliu, it might sound trivial, but are you certain that it's the old Dropbox content taking up the hard drive space? 

     

    If you right click on the old Dropbox folder, and check its properties, what do you see in regards to space? 

  • Harliu's avatar
    Harliu
    Explorer | Level 3
    2 years ago

    Yes, I  can see that the corporate Dropbox space is smaller (deleting also it from the Trashbox). But the total disk space has not changed (tested with the next 3GB). It still seems like I just delete it from the Dropbox and it still keeps the files somewhere on my disk, but now I do not even have the seeing access to them. 

     

    In conclusion regarding the thread there seems not to be an answer which is readily available. Seems like I will delete them whatever happens.

     

    Thank yoy for your time, Megan, Hannah, Jay, Nancy!

     

    Harli

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