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SIGHxSIGH's avatar
SIGHxSIGH
New member | Level 2
2 years ago

One of my folders is completely empty, nothing showing up in deleted files

This morning we found that our entire folder was empty, folders and all, with an activity that said "such-and-such user" deleted "folder", but we can't find or access any of these files/folders in the Deleted Files section of Dropbox. 

10 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Was it a shared folder by any chance? If so that would be the case if they didn't give you rights to keep it when unsharing

  • SIGHxSIGH's avatar
    SIGHxSIGH
    New member | Level 2
    2 years ago

    It was a Team folder, and they swear up and down that they didn't touch their computer at all, let alone delete a folder.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi SIGHxSIGH, thanks for bringing this to our attention.

     

    As you mentioned it was a team folder, could you check to see if it's possible to view the folder in the admin console to see if it was removed for all users somehow, and re-add the group if necessary?

     

    Keep me updated with any progress!

  • SIGHxSIGH's avatar
    SIGHxSIGH
    New member | Level 2
    2 years ago

    One log says it was unshared by team member X, another log says it was deleted by team member X. Are those semantically the same? I have worked with this team member and they say it isn't anywhere in their Dropbox.

  • SIGHxSIGH's avatar
    SIGHxSIGH
    New member | Level 2
    2 years ago

    Specifically it says "Unshared file/folder by clearing membership"

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is it possible they dragged the folder into another of their own folders, thus deleting it from the group that others were a member of?

     

    Is the folder visible on the content page, or the shared folders page?

  • SIGHxSIGH's avatar
    SIGHxSIGH
    New member | Level 2
    2 years ago

    The folder is visible, but its contents are completely empty.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are you referring to the content page or the sharing tab of the team member's account perhaps SIGHxSIGH?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, can you ask the member to navigate to their sharing tab and add this folder back to their account SIGHxSIGH?

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