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Juha J's avatar
Juha J
New member | Level 2
2 years ago

Our company's "master file" disappeared and we can't open other files too

Hi, 

 

Our team has quite a massive problem with Dropbo. Our company's "master file" suddenly just disappeared (both online and Mac Finder).

 

Other files are just syncing and we can't open any documents/pictures/videos. 

 

Does anyone know what I should do next in order to get this super important master file back?

dropbox business
restore

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I’m sorry to hear about this, Juha J. 

     

    Did you check both your Deleted files and Events page? Are you able to locate and restore your files from there?

     

    Can you also send me a screenshot of what you see when trying to access your files?

     

    Ping me when you’ve got more info.

  • Creativenap's avatar
    Creativenap
    Explorer | Level 4
    10 months ago

    Hey Juha J, something similar happened to me last week (I am the company owner). Was wondering if you ever got your data recovered since then? Thanks! #seekinghope

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