Ransomware

Did the ransom attack actually have time to sync to Dropbox? As it updates all files it would then have to sync that change to the files on the network and cloud. 

You can see changes at www.dropbox.com/events. 

Mark, thanks but as I wrote:

Incredibly its seems that all my folders in the dropbox servers are missed. No encrypted files, no deletion history, bin empty. How its possible?

you can deleted and sync but the events should be remaned tracked, in my case the archive is empty but there are no events related to the erase of more than 400 folders....

any explication?

kind regards

I couldnt quite work out what you meant by that. 

So yes Events should document everything. 

Is Events totally blank? Does it show anything? 

couldnt quite work out what you meant by that.  ok

So yes Events should document everything. ok

Is Events totally blank? Does it show anything?  Few changes in a file (the only one left)  but no evidence of the folders and files missed

Were they in a shared folder by any chance? Have you been removed from that Share? That removes the files from your Events history?

How long ago did this happen?

OR has somebody permanently deleted the files - do they show up under the 'Show Deleted Files' option? Note if they've been permanently deleted they dont show up on events

Were they in a shared folder by any chance? Have you been removed from that Share? That removes the files from your Events history? no

How long ago did this happen? 4 days

OR has somebody permanently deleted the files - do they show up under the 'Show Deleted Files' option? Note if they've been permanently deleted they dont show up on events  Files do not appear under delete files option or on events

By the way I'm not receiving any attention by the DB assistance.

Thanks for your time

p.s.  I answered saturday but somenthing went wrong. 

Hey Genoa1966, sorry to hear about this.

Have you tried reaching out to our support team about this? They should be able to help you out directly.

If you're having trouble doing so, let us know.

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Genoa1966 wrote:

By the way I'm not receiving any attention by the DB assistance.

 

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Dropbox support only work Monday through Friday

If I was infected with ransomwear and all my files were incrypted I am assuming dropbox would update the the files with incryption. But, once I got a new computer could I just go back to an earlier version of my files, which would not be incrypted, and download those to get up and running again?

Hi tomd1944, let's jump right into this! 

When your files are hit by a ransomware there are a few steps you'd need to take. You can read more about them at this Help Center article, and let me know if you have any questions.

Keep me posted!