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Re: Allow us to resize the chat window. Also, my files have been deleted after 30 days. How?
Hi Mark,
Yes I have multiple cases that were opened then closed prior to the issue being fixed of which I have many. I started with free dbx, then upgrade to Plus, then a business trial (then learned no phone contact unless paid version is bought), then "downgraded from business version trial to Professional version (180 day data retention before deletion from trash), I'm getting 30 days and have been since I was on the Plus plan and have been paying double for this. I need the 180 days as I made some mistakes and unlinked some computers. It's all in a case now I'm dealing with someone on. The Beta Version I was on for who knows how long was the only option on the Microsoft Store and probably still is. Hoping these issues will be fixed in my account as the layout is still very similar to the business plan with teams on it. Thank you!
1 Reply
- Mark
Super User II
Yes I have multiple cases that were opened then closed prior to the issue being fixed of which I have many
Do you have the ticket numbers at all?
180 day data retention before deletion from trash
Were you on a trial at all for this? Often a lot of the benefits of upgraded accounts do not count unless you've paid - so trials are excluded (same as phone support). Still not 100% sure on what does/doesnt count on this but wonder if that's case here?
