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Cream's avatar
Cream
New member | Level 2
8 months ago

Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.  By default windows allows me to do this and it has been that way for years, as...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

HI Soxadb, we appreciate the feedback on this matter.
We take all comments into consideration when improving the Dropbox site and services.

claudiogardosi's avatar
claudiogardosi
Explorer | Level 4
5 months ago

Hi, I’m following up on this issue as it remains unresolved.

I’m using Dropbox version 228.4.5567 on Windows. Thumbnails for Autodesk Inventor files (.ipt, .iam) still do not show up in File Explorer when these files are inside the Dropbox folder, even though they are marked as “Available offline.”

However, when I move the same files to a regular local folder, such as the Desktop, the thumbnails display correctly. This suggests the problem is related to how Dropbox handles synced folders after the recent update.

Could you please provide any updates or workarounds? Thanks in advance!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey claudiogardosi​ - I'm sorry for the late response. 

    Could you try the latest version of the Dropbox desktop app from this page directly and let us know if you still get the same results? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey claudiogardosi​ - did you get the chance to see my previous response? 

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