We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Patrick02's avatar
Patrick02
New member | Level 2
2 years ago

Recovering Files

Hey community, I am missing two folders worth of photos, they were on my phone on the Dropbox app about 15 minutes ago as I was exporting some other files and now 2 folders worth of photos i hadn’t been able to look at are now gone. They are not under deleted files or anywhere and I have tried to log in on different devices, to check this. Anyone have any ideas on how to fix this? Thanks so much in advance.

restore

4 Replies

  • Patrick02's avatar
    Patrick02
    New member | Level 2
    2 years ago
    It states that I have removed access to my shared folder but the date on which I did this, I was not on Dropbox and I’m the only with access to this. It doesn’t show me the folder names or deleted files
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Somebody else could have done that as well - you will need to try and rejoin at www.dropbox.com/share OR ask somebody to reinvite you in to them. 

  • Patrick02's avatar
    Patrick02
    New member | Level 2
    2 years ago
    Thank you! Will give it a go any issues will reply back again. Have a great day.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!