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Forum Discussion
Shared folder missing/deleted, how can I get it back?
I have a shared folder with aprox. 8 persons. I have a dropbox plus account.
The shared folder has been deleted from my dropbox and we don't know how that happened.
The folder does not show in the 'deleted files' section in the online dropbox website.
How can i retrieve/restore the shared folder?
EDIT: in the events section is see that 'I removed my access to the shared folder'.
I dont recall this and the question is, how can i restore access?
All team members who had access to the same folder have the exact notification in the events section, at the same time.
7 Replies
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- Jay
Dropbox Community Moderator
Hi @vandermark1977, thanks for bringing this to our attention.
The event you mentioned means that you, or someone else with editing rights, removed you from the folder entirely, and that you can't join the folder again from this page.
This means that you'd need to contact the owner of the shared folder to invite you back to the folder.
If you need any further assistance, please let me know.
- We all have the same event, including the owner of the folder. That is the strange thing.
- Jay
Was the shared folder moved into another shared folder, or, if you're on a Dropbox team, into a team folder?
Does the owner still see the folder as a private folder on their account?
No the owner (me) does not see the folder anymore. It was always a shared folder. It was not a team folder.
When I try to make a new folder with the same name ('Beamteam'). It says:
"You already have a folder with the name '/Beamteam' "
But i cannot find it...
- Jay
Have you tried using the search bar on the Dropbox site to locate that folder?
Yes, it was not found.
Luckily, we have a backup from laptop and we recreated the shared folder from scratch...
