Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
D-Y1996
8 days agoExplorer | Level 3
Signed into my account and all my files are gone
Hey, I've been on DB for 13 years and i just had a bunch of old photos mainly and sometimes used it for practical stuff, but now coming back after long time i see DB has been updated alot and all my stuff is gone.
I cant see any files only a RITE folder is visible.
Did DB delete all my stuff?????
Thnaks
18 Replies
Sort By
- dan_mtExplorer | Level 4
I didn't know this was the rule, and I'm not really happy with it. There's a good chance some useful content will disappear this way. At least they could send a notice.
- Mark
Super User II
D-Y1996 wrote:
Really???? without notice?
dan_mt wrote:
At least they could send a notice.
They do. Multiple emails to your email address that is on file - usually starting 90 days before its deleted. Obviously, however, this means you need to have access to the email and read them (ie. they dont do into junk/clutter etc. or be deleted due to people assuming they are marketing ones).
- D-Y1996Explorer | Level 3
Have not gotten any e-mail, only emails for the past 2 years that my account was overfull and I needed to upgrade, and last time I was logged in I tried to upload some stuff but could not since I realized they now had a cap on how much you can upload.
- D-Y1996Explorer | Level 3
Really???? without notice? Probably been more than a year...
- Rich
Super User II
D-Y1996 wrote:
coming back after long time i see DB has been updated alot and all my stuff is gone. ...
Did DB delete all my stuff?????When was the last time you signed in to the account? If the account was idle for more than a year then they would have deleted the content due to inactivity.
- D-Y1996Explorer | Level 3
wouldnt they delete my account if i was inactive for a year? they didnt do that i still have it.
- Rich
Super User II
D-Y1996 wrote:
wouldnt they delete my account if i was inactive for a year? they didnt do that i still have it.
The way I understand it, the account is disabled and the content is deleted. If, later, you try to sign back in after this happens, the account is reactivated. The content, however, has already been deleted so the reactivated account is empty.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!