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zaloha drop's avatar
zaloha drop
New member | Level 2
2 years ago

Some files in Dropbox remained unavailable. Is it possible to restore them?

Good day,

I use the dropbox application on my mobile. I didn't notice the warning about reaching the maximum storage space. Some files in dropbox remained unavailable. is it possible to restore them? Well thank you

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    No, it isnt possible to restore via Dropbox I'm afraid because Dropbox has never ever had the files on it - once you reach the limit syncing stops and nothing else uploads. 

     

    However, if you still have the device, and, Dropbox is still connected and working once you make space OR upgrade they should just start to sync again.

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