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Specific files vanished from shared folder - no delete event, no trace.
Longtime Dropbox customer, first time complainer - paying customer for a few years now. So first, please understand that before submitting a support ticket, I did my due diligence with an exhaustive...
The "deleted files" function you illustrated doesn't work here, because I downloaded the (empty/corrupt) files from their last 'events' which occurred at the end of March 2024. Because those files were useless, I deleted them, and those are the files that show up when I perform that function you suggested.
Let's face it, Dropbox failed, and failed bad, and it's costing me a lot of time to recreate those files, which were customer drawings. I'm considering myself lucky that it was under 20 files that were lost, and I had PDF copies to help recreate them. It could just as easily have been far more important or sensitive documents, so lesson learned - Dropbox can not be trusted as safe file storage and most certainly not as a backup resource!
