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Struggling to remove files off desktop, not the account.
My apologies if this problem has a simple solution, but I’m new to Dropbox. I’ve been trying to remove files only from my desktop, not my account, because I need space.
I used selective sync to remove folders from my desktop and most of them had disappeared. But there are still a few folders that won’t disappear even though they’re unchecked in the sync settings like the other folders.
When I attempt to open a file in the remaining folders, it says “Failed to download. Resume syncing and try again.”
Is it safe to delete the rest of the folders off my desktop? Or is there like a day or two wait until they’re off or something?
1 Reply
- Megan
Dropbox Community Moderator
Hi gnx02, let's jump right into this!
If you used selective sync, in order to remove a folder off of your hard drive, then you shouldn't be seeing it inside your Dropbox folder anymore. The fact that you do, is kind of odd.
As a first step, can you clarify the app's syncing status, along with its version, in order for us to check if the app is maybe still syncing these changes?
Keep me posted!
