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Shaemily's avatar
Shaemily
New member | Level 2
2 years ago

Wedding video from Dropbox account that was one closed.

I believe I know the answer but figured I'd check to see just in case. I had a dropbox account that got closed from not being used. I reopened it using same email. My wedding video was on my old dropbox. I lost the saved file and was hoping I could recover it. I went to deleted videos and its not there. It was from 2017. IS there any hope?

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Shaemily, le'ts jump right into this! 

     

    If the account was closed due to inactivity, or any other reason then the files are deleted, and removed with it. There would be no way to recover it.

     

    I'm sorry, I hope this clarifies! 

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