One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
bella221
3 years agoExplorer | Level 3
Where are my files? Can you help me restore them?
I've been using dropbox since 2011 (two or three computers).
I've had to change computers but when I tried to recover my dropbox it was empty!
The files in it are extremely important and I've never had this problem before.
Can you help?
Thanks
Arabel
bella221 my guess here is if all you see on www.dropbox.com/events are the files you listed is actually you have logged in to the wrong account OR accidentally set up a new one. As Walter etc. said any activity is shown on that page - no activity = no syncing on that account.
Have a search for no-reply@dropbox.com in your emails to see what email you actually used to log in. And remember things like @gmail.com and @googlemail.com are 2 DIFFERENT accounts here.
- Mark
Super User II
What does www.dropbox.com/events show bella221 ?
- bella221Explorer | Level 3
Thanks for replying but it still doesn't tell me where my files have got to... I'm a translator and a lot of my work is in there plus work I manage for my Rotary, etc. I desperately need them!
I followed all the instructions to the letter, so why did I get a new accounty when I already had one?
Arabel
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!