Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

bella221's avatar
bella221
Explorer | Level 3
3 years ago
Solved

Where are my files? Can you help me restore them?

I've been using dropbox since 2011 (two or three computers). I've had to change computers but when I tried to recover my dropbox it was empty! The files in it are extremely important and I've nev...
restore
  • Mark's avatar
    Mark
    3 years ago

    bella221 my guess here is if all you see on www.dropbox.com/events are the files you listed is actually you have logged in to the wrong account OR accidentally set up a new one. As Walter etc. said any activity is shown on that page - no activity = no syncing on that account. 

     

    Have a search for no-reply@dropbox.com in your emails to see what email you actually used to log in. And remember things like @gmail.com and @googlemail.com are 2 DIFFERENT accounts here. 

  • bella221's avatar
    bella221
    Explorer | Level 3
    3 years ago

    Thanks for replying but it still doesn't tell me where my files have got to... I'm a translator and a lot of my work is in there plus work I manage for my Rotary, etc. I desperately need them!

    I followed all the instructions to the letter, so why did I get a new accounty when I already had one?

    Arabel

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi bella221, happy Tuesday! 

       

      Can you specify if you saw the name of the files you're looking for in the events page? 

       

      However, if you opened a new Dropbox account, then there's a high chance the content you're searching is on the account you used before. Have you looked into that? 

      • bella221's avatar
        bella221
        Explorer | Level 3
        3 years ago

        Sorry Megan,

        What is the events page? since I signed in on the new computer, I have a blank box with no files in it...

        Bella

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!