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Where are my files? Can you help me restore them?
I've been using dropbox since 2011 (two or three computers).
I've had to change computers but when I tried to recover my dropbox it was empty!
The files in it are extremely important and I've nev...
bella221 my guess here is if all you see on www.dropbox.com/events are the files you listed is actually you have logged in to the wrong account OR accidentally set up a new one. As Walter etc. said any activity is shown on that page - no activity = no syncing on that account.
Have a search for no-reply@dropbox.com in your emails to see what email you actually used to log in. And remember things like @gmail.com and @googlemail.com are 2 DIFFERENT accounts here.
Thanks for replying but it still doesn't tell me where my files have got to... I'm a translator and a lot of my work is in there plus work I manage for my Rotary, etc. I desperately need them!
I followed all the instructions to the letter, so why did I get a new accounty when I already had one?
Arabel
Megan
Dropbox Staff
Dropbox StaffHi bella221, happy Tuesday!
Can you specify if you saw the name of the files you're looking for in the events page?
However, if you opened a new Dropbox account, then there's a high chance the content you're searching is on the account you used before. Have you looked into that?
Sorry Megan,
What is the events page? since I signed in on the new computer, I have a blank box with no files in it...
Bella
- Walter
Hey bella221, sorry to jump in, but is it possible that you're looking at the wrong account?
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
When it comes to the events page, it's the place where all uploads, edits, and deletions are normally logged.
Tried that but it says the account doesn't exist...
