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Where are my files? Can you help me restore them?
I've been using dropbox since 2011 (two or three computers).
I've had to change computers but when I tried to recover my dropbox it was empty!
The files in it are extremely important and I've nev...
bella221 my guess here is if all you see on www.dropbox.com/events are the files you listed is actually you have logged in to the wrong account OR accidentally set up a new one. As Walter etc. said any activity is shown on that page - no activity = no syncing on that account.
Have a search for no-reply@dropbox.com in your emails to see what email you actually used to log in. And remember things like @gmail.com and @googlemail.com are 2 DIFFERENT accounts here.
Walter
Dropbox Staff
Dropbox StaffDo you remember if the app had shown to be 'up to date' in your system tray/menu bar or if it was still syncing when the crash occurred bella221?
Since they'd never made it to our servers, you won't be able to restore them through Dropbox at this point. One way would be to check the computer that crashed for the desktop app's cache folder, but I believe that's out of the question now with your computer broken and all.
I wish I had a better answer for you.
Mark
Super User II
Super User IIbella221 my guess here is if all you see on www.dropbox.com/events are the files you listed is actually you have logged in to the wrong account OR accidentally set up a new one. As Walter etc. said any activity is shown on that page - no activity = no syncing on that account.
Have a search for no-reply@dropbox.com in your emails to see what email you actually used to log in. And remember things like @gmail.com and @googlemail.com are 2 DIFFERENT accounts here.
Mark, you're right!
I'd already tried it with the other email address but message came back that it didn't exist.
Changed the password and hey presto, all my files are there!
Thanks a million and to everybody how tried to help.
You're the best!
Bella
Hi there,
One last question.
So, I have two Dropbox accounts.
I'd like to use the new one because the old one is extrelmely unreliable.
Should I transfer files from first one to new one and then get rid of old one?
Hope I can't go wrong on this!
Thx
Bella
- Walter
Instead of transferring the files, you could move all your files in a folder and then share the folder with your new account bella221
Let us know if you need anything else!
My files/folders/Everything are in dropbox. How do I remove them from dropbox and restore them to my computer. Dropbox took everything, even my desktop and mac. thanks for your help! I'm panicking and I'm getting no help from dropbox.
