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jay h.5
2 years agoHelpful | Level 6
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
- whdafferNew member | Level 2
I'm trying to save a file to Dropbox using the 'share' button in Safari. I've done the following.
- Make sure I can access my files via the Dropbox app
- Make sure Dropbox is turned on in Files.app
Both work (although I did have to turn on Dropbox in Files.app, but I could always see them in the Dropbox app.
The symptom is that I get a "Couldn't save content. Please check your internet connection and refresh the page" error.
I've rebooted the iPad twice and signed out of, then back into Dropbox twice on the iPad. I have a Dropbox Plus account.
- Nancy
Dropbox Staff
Sorry to hear this, whdaffer. Can you please clarify the app version of the Dropbox app you’re running on your iPad? Also, what’s it’s OS version?
Since you're on a paid account, did you also reinstall the Dropbox app with these steps and they didn’t help?
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
- Navigate to the “Account” tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
- Andres M7New member | Level 2
The problem is solved. Thank you!
- Andres M.7Explorer | Level 3With my iPad Version 16 and Safari-Browser I could easily save Websites in Dropbox. With my new iPad Version 17 and Safari-Browser I always get the following error mesagge: check your internet connection an update the website. Does anybody else have this problem?
- Nancy
Dropbox Staff
Hey Andres M.7! Your issue sounds relevant to the OP, so I’ve merged it here.
Can you please make sure your Dropbox mobile app is on the latest 362.7 version that Sam linked above, and let us know if the issue persists even after that?
- FightfanExplorer | Level 3
I’m still having the same problem. Please can this be resolved?
- MjdenesHelpful | Level 5
when i try to save a webpage on safari on the iphone it says: "Cannot save content" and Will not open DROPBOX.
I can do this from the GOOGLE app or save a photo fine . .just not from safari ....
i have an iphone 15 pro and have been able to do this before until today.
- MjdenesHelpful | Level 5
here is the window for dropbox that i get when i try to save a file from safari to dropbox on my iphone
this is a picture of the window of dropbox when I try to save a file to download from SAFARI on my iphone 15pro. I have already emptied the cache on SAFARI, on dropbox,; reinstalled dropbox !
- Ben100New member | Level 1
Hello, I’m getting exactly the same issue on my iPad. Everything is up-to-date. I’ve reset everything. I’ve deleted the Dropbox iOS app and reinstalled. Do you have any other advice?
- MjdenesHelpful | Level 5
- I cannot save a webpage to my Dropbox 📂 Folder on the 📱iPhone … it says “ not connected to the internet “ and Dropbox will not open pass the passcode.
- i can save a photo from my phone to Dropbox just fine
- i alresdy deleted the app and re installed it but that did not solve the problem!
- MjdenesHelpful | Level 5
same problem and it looks like it is apple safari to dropbox code is not working .... correct ? but the question is > >has it been reported to APPLE and DROPBOX ?
- nhn92Explorer | Level 3
I'm having the same issue "Couldn't save content" but only in Safari after iOS 17.3 update. I also use Adobe Scan and Chrome to save pdf files to Dropbox but these 2 apps work after tapping "Save to Dropbox".
- MjdenesHelpful | Level 5
this only is an issue with SAFARI to DROPBOX for me... i can save a photo from my iphone to dropbox okay; i can also save a webpage from the GOOGLE APP okay !
- Clare M.6New member | Level 2I’m having the same problem. I’ve been through troubleshooting as suggested but still not working.
- AneibauerExplorer | Level 4
My experiences are the same.
- AneibauerExplorer | Level 4
I’ having the same problem. Can’t save to Dropbox and the Save to Files option isn’t listed to try another site. Just noticed that this happens with Safari but not Chrome.
Have some more details. In Safari, if I pull down the application list and click on Save to Dropbox, I get the error. However, if under Options I select PDF (rather than automatic), the Save to Files option appears and I can then use that to select Dropbox and it works.
There is also a problem with the Reader View app (from the App Store.) integration with that and Safari no longer works.
- DrkeeneExplorer | Level 4It’s the update. Works with DuckDuckGo
- FreelancerjournHelpful | Level 6
I’m not sure how you are finding Duck Duck Go as a workaround. Duck Duck Go does not have the capability to do Reader Review. Safari is the only web browser on iOS devices that will allow you to click “Reader View” on a website.
For me, I use Reader Review to PDF an article, and then share that article to my Dropbox account. That cannot be done in Duck Duck Go on iOS.
- DrkeeneExplorer | Level 4I can save to Dropbox from Notability.
- DrkeeneExplorer | Level 4Same problem. Tried solutions cited.
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